Delivery

  • I Ordered, When Do You Send The Product?

    Our products are delivered to cargo within 3-5 working days according to the order density in the orders given in Turkey.

  • Will I Pay For The Cargo?

    The xDrive all the products are free shipping in Turkey

Warranty

  • What is xDrive's warranty policy?

    xDrive offers a two-year warranty on the parts of the chair (except for the natural wear of the PU or fabric).

    • Metal Frame Structure - 2 YEAR WARRANTY
    • Arm Rest - 2 YEAR WARRANTY
    • Metal Support - 2 YEAR WARRANTY
    • Wheels - 2 YEAR WARRANTY
    • Chair Support Pillows - 2 YEAR WARRANTY
    • Metal / Aluminum Feet - 2 YEAR WARRANTY
    • Absorber - 2 YEAR WARRANTY
    • Mechanism – 2 YEAR WARRANTY

Cancellation, Refund, Change

  • I ordered the wrong seat without realizing it, how can I cancel my order?

    For order cancellations, you should send an e-mail to info@xdrive.com.tr with your full name and order number. Products purchased with the campaign code are excluded.

  • The seat I ordered has arrived, but I want to return it ?

    We have a 14 day return policy, which means you can bring the seat back/send it to us within 14 days of the date of purchase, and you will receive a refund by deducting shipping charges.

  • I'm having trouble getting to the dealer, what should I do?

    If you are unable to access your dealer or warranty department, please info@xdrive.com.tr send an e-mail to the address .

  • I want to returned my seat, who do I need to contact?

    If you would like to returned your seat, please info@xdrive.com.tr send an e-mail to the address.

  • What is xDrive return policy?

    xDrive offers a 14-day period where chairs purchased from our website can be returned. You will need to return your chair to the xDrive production facility repositories in its original packaging.

Product, Spare Parts

  • Are the waist and neck pillows supplied with the seats?

    except for models with internal waist support (Bora - Göktürk - Anka - Tufan), other series are shipped with the seat. Our Phoenix model has only one neck pad.

  • How do I buy additional parts for my player seat?

    Please refer to the Chair Parts section of our website for parts purchases. If you do not see the part you are looking for, please send an e-mail to info@xdrive.com.tr with your chair model.

  • Can I buy a gaming chairs of color not listed on the website?

    Currently, xDrive produces in the specified color of each model, if you want different color product enters special production and +100 TL is taken
    Customization of batch orders is possible. Please. info@xdrive.com.tr send an e-mail to the address.

  • The player seat I want is not in stock, but how do I know when it will come back?

    You can get information by calling our production facility or by sending an e-mail to info@xdrive.com.tr.

  • Is there a way to order a player seat that is not currently in stock?

    We can't get an order for chairs that aren't in stock right now.

  • How Do I Decide Which Player Chair Is Best For Me?

    Our shopping guide offers a wide range of information about our chairs, but if you're not sure, we'll send you an e-mail with your height and weight information. info@xdrive.com.tr send an e-mail to the address .

  • Where can I try your xDrive Gaming Chairs?

    For information on where to try the XDrive Gaming Chair, see the contact section on our website. We also go to most of the various events and bring most of our chairs with us, so stay tuned ...

Sponsored

  • Who do I need to talk to about sponsorship?

    For Your Sponsorship Applications https://www.xdrive.com.tr/sponsor Fill Out Forms From Your Address

  • What does xdrive look for when someone is asked to become a sponsor?

    We always aim to look at each of them separately and to examine them on a case-by-case basis. For content creators who want to become part of our impressive program, we usually demand over 100,000 Twitch or over 700,000 YouTube subscribers.

Paying

  • When I canceled my order how can I get my refund back

  • When I returned my product how can I get my refund back